Telfords Delivery
At Telfords Portlaoise Ltd, we understand the importance of getting your purchases to you quickly and efficiently. Our delivery and dispatch services are designed to be as convenient and reliable as possible, ensuring that your items arrive on time and in perfect condition. Whether you’re ordering a small item for delivery nationwide or a larger purchase that requires special handling, we offer a range of delivery options to suit your needs. We’re committed to providing clear information and excellent service so that your shopping experience with us is smooth from start to finish.
Extended Lead Time Apply
Some products on the Telford’s website are marked "Extended Lead Times Apply," meaning the item is not currently in stock at our store but is still available for purchase.
In these cases, there will be a slight delay in delivery, as the product needs to be sourced from our supplier before being shipped. This typically extends the delivery time to 5-7 days.
For Click & Collect orders, this also means the item will not be available within the usual 3-hour pickup window. Instead, it will arrive in-store within 5-7 days, and we will notify you as soon as it is ready for collection.
To keep you informed, a member of our team will contact you to confirm the extended delivery timeframe and provide updates on your order status.
We work closely with our suppliers to reduce wait times and ensure your order reaches you as quickly as possible.
Products marked with an orange tick on our website are part of our Laois & Adjacent Counties delivery service. These items are available exclusively for delivery within Laois and the surrounding counties, including Offaly, Kildare, Carlow, Kilkenny, and Tipperary. If you are purchasing an item with this delivery option, your shipping address should be within one of the listed counties. As these products are part of our local delivery service, we are unable to ship them outside of this region. This service allows us to provide faster and more efficient delivery for bulkier or specialised items that require local handling.
Our delivery services are categorized and priced as follows;
- Small Item Delivery: €9.99
For small items that weigh under 30kg and are available for delivery nationwide. - Local Delivery for Large Items: €25
For items that weigh over 30kg and are to be delivered within the local area. The local area is defined as within 35km radius of the Telfords Portlaoise Store located at eircode R32 PN8W. - Nationwide Delivery for Large Items: €49.99
For items that weigh over 30kg and are to be delivered outside the 35km distance from our store. ** Please note this delivery service is currently not an option but may be available at a later date.
Frequently Asked Questions
1. How long will it take for my order to be delivered?We aim to deliver your order within 2-5 working days within the Republic of Ireland. However, during peak times like Black Friday, Cyber Monday and the Christmas Season, delivery may take longer. We recommend placing your order as early as possible during these periods to avoid any delays.
2. Can I pick up my order in-store?Yes, we offer a Click and Collect option at our Portlaoise store. You can choose this option at checkout for a convenient and quick collection of your order.
3. How do I ensure my order will be delivered to my address?To ensure your order is delivered to the correct destination, please enter a valid eircode when providing your shipping address. The correct delivery option must be selected during checkout. If a delivery option is not available for your order, the only option to purchase the item will be by Click and Collect only.
4. What happens if my delivery is delayed?If your delivery is delayed beyond 21 days, you can contact us to cancel your order. We will provide a full refund for both the product and any associated delivery charges. However, Telfords Portlaoise Ltd is not responsible for any additional costs or losses due to delivery delays.
5. What if I entered incorrect shipping information?If incorrect shipping details are provided, Telfords Portlaoise Ltd reserves the right to cancel the order. In such cases, a full refund will be issued.
6. Do I need to be present for delivery?Yes, someone will need to be present to sign a signature to say the order has been received and is in satisfactory condition. Once signed off, the products become the customers sole responsibility.
7. What is your return policy?Please ensure you’re satisfied with your purchase before finalizing the order. Customers are responsible for any return shipping costs in relation to the return of an item/order.
8. Can I change my delivery address after placing an order?If you need to change your delivery address after placing an order, please contact our us as soon as possible. We can be contacted at the email: [email protected]. We will do our best to accommodate your request, but changes may not be possible if the order has already been dispatched.
9. How can I track my order?Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to track and monitor the status of your delivery online.
Delivery and Cancellation Policy
Product availability is subject to change and while we aim to meet our delivery timelines, unforeseen delays may occur that are beyond our control.
All delivery dates provided by Telfords Portlaoise Ltd are estimates and may vary. If your delivery is delayed by more then 21 days, you have the option to contact us and decline the order. In such instances, we will issue a full refund for both the products in your order and any associated delivery charges. However, please note that Telfords Portlaoise Ltd is not liable for any additional losses, costs, damages, or charges that may arise due to delivery days or non-supply of products.
Upon delivery of your order, you will be required to sign off on the receipt of the products to say they were received and in satisfactory condition, after which they become the customers sole responsibility. Please Note: That customers are responsible for any return shipping costs.